The well-being and safety of local people is our main concern, and we adopt a zero tolerance stance on the abuse, neglect or discrimination of any person but particularly people at risk or in vulnerable situations in whatever setting. There is good partnership working at the local level when concerns are raised and services work together effectively to ensure a co-ordinated approach.
If you are concerned that you or another adult is being neglected, harmed, or abused in any way, please do not ignore it. Any suspicion of abuse or neglect should be reported to Hampshire County Council Adults’ Health and Care.
Further information about contacting Hampshire County Council Adults’ Health and Care can be found on the:
Adults’ Health and Care help and support web page
- If you or someone else is in imminent danger, phone the police on 999, or call them on 101 if it is less urgent.
- If your request is urgent and you need support in the next 24 hours contact Adult Services on 0300 555 1386 opening times and ‘out of hours’ numbers are below.
- If your concern is not urgent then you can use one of the online forms below.
Online Forms
Telephone Services Opening Hampshire Adult Services
Please be aware, at busy times, there may be a wait for your call to be answered.
0300 555 1386 Out of hours 0300 5551373
Monday to Thursday 8.30am to 5pm Monday to Thursday 5pm to 8.30am
Friday 8.30am to 4.30pm Friday 4.30pm to Monday 8.30am
All day on Bank Holidays
What will happen next?
If you report concerns because you suspect that a vulnerable adult is being abused or you are being abused yourself:
- You will be listened to and your concerns will be taken seriously.
- Your concerns will be looked into fully and fairly.
- You will be involved in decision making and trained staff will work with you to stop the abuse and agree with you steps to protect you from further harm.
- You will get advice about the help and support available.
Other organisations that can help
Care Quality Commission (CQC)
If you are concerned about possible abuse or neglect in a residential, hospital or domiciliary care service, you can contact the CQC at enquiries@cqc.org.uk
Whistleblowing helpline
The national Whistleblowing Helpline provides free help and advice to people who witness or have cause to suspect wrong doing at work but are not sure whether or hoe to raise their concern. They can be contacted at 08000 724725
Organisations that provide advice, help and support
For organisations that can provide advice and support please go to:
Hourglass (formerly Action on Elder Abuse)
Helpline 0808 808 8141
Age UK (previously known as Age Concern and Help the Aged)
- Age Concern Hampshire
Tel: 0800 328 7154
On this website you will find information about rape and other forms of sexual violence, and details of your nearest Rape Crisis Centre if you are looking for support. There is also information for family and friends of sexual violence survivors, students and professionals. Freephone helpline: 0808 802 9999
The helpline is for adult men (18 and over) who have experienced childhood sexual abuse or adult sexual assault / rape, as well as their partners and carers. Helpline: 0845 122 1201
Victim Support is the independent charity supporting victims and witnesses of crime in England and Wales. Tel: 08 08 16 89 111.
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